aws-doc-viewing on status.d-velop.cloud

[Resolved] Delay in PDF generation

Tue, 26 May 2026 06:45:00 +0000

(26. May, 07:55) Resolved - The backlog has been cleared. All affected processes are now running normally.

(26. May, 06:45) Disrupted - We are currently experiencing delays in the creation of PDF documents for newly imported files. In addition, newly imported documents are temporarily delayed in becoming available in full-text search. Resolution of these delays may take some time. We apologize for any inconvenience caused and are already working on restoring normal performance as quickly as possible.

[Resolved] Problems accessing document types and categories

Thu, 07 May 2026 14:41:00 +0000

(07. May, 15:42) Resolved - The follow-up work has also been completed. The incident has now been fully resolved.

(07. May, 15:21) Resolved - The issue has been resolved in general. Some final adjustments are still being made for individual tenants.

(07. May, 14:51) Disrupted - We have identified the cause of the error and are working on a solution. Only a small number of tenants are affected.

(07. May, 14:41) Disrupted - We are currently experiencing issues with accessing document types and document categorisation. We are currently investigating the issue.

[Resolved] Issues with d.velop documents

Tue, 28 Apr 2026 08:38:00 +0000

(28. Apr, 09:33) Resolved - The issue has been resolved, with the old configuration being in place again. We can no longer observe any issues, and will start a RCA to understand what caused these errors.

(28. Apr, 09:08) Disrupted - We have started rolling back a configuration change, and are closely monitoring the different services.

(28. Apr, 08:38) Disrupted - We are seeing increased error rates across multiple core services in d.velop documents on AWS. We are investigating the situation.

[Resolved] Increased latency and HTTP 500 errors in d.velop documents

Wed, 04 Mar 2026 18:00:00 +0000

(05. Mar, 08:41) Resolved - We are currently not observing any further errors. The problematic route has been blocked for all tenants. As previously stated, no customer impact is expected, as this route was intended for a future feature that is not yet active. We will continue investigating why this route caused the issue and will prepare an internal root cause RCA.

(05. Mar, 08:26) Disrupted - After blocking a potentially problematic route for the isolated tenant, we are no longer seeing any errors. We reviewed the possible negative effects of blocking this route and found there will be none, as it was intended for a future feature that is not currently active. We will continue to monitor the situation closely over the next minutes.

(05. Mar, 08:13) Disrupted - We have strong evidence that the issue has been successfully isolated to one tenant instance. We have identified the affected tenant and are continuing our investigation. In the past 30 minutes, errors have only occurred in this isolated tenant.

(05. Mar, 00:07) Disrupted - We have been able to narrow down and strongly isolate the issue. Only a small number of customers are affected, with an error rate of approximately 1.27%. The root cause is still under investigation. The next update will be provided in the morning.

(04. Mar, 21:40) Disrupted - We have identified tenants that were repeatedly active on affected server instances. We currently assume that at least one of these tenants may be contributing to the issue. As a mitigation measure, we are isolating these tenants on a separate cluster to prevent impact on other tenants.

(04. Mar, 20:44) Disrupted - Based on our current findings, the exact number of affected customers is unknown; many customers are impacted, but not concurrently. We are continuing our analysis and apologize for any inconvenience caused.

(04. Mar, 19:30) Disrupted - We are currently experiencing increased response times and HTTP 500 errors in d.velop documents, which may cause requests to fail or take longer than expected.

[Resolved] Issues with login and user page

Thu, 29 Jan 2026 09:22:00 +0000

(29. Jan, 10:35) Resolved - All services have been restored and are working as expected, we no longer see any elevated error rates.

(29. Jan, 10:09) Disrupted - The issue does not only affect the login services, but multiple services in our infrastructure. Since our first measures, error rates are continuing to decrease, and we are applying them to all the affected services now.

(29. Jan, 09:48) Disrupted - We have implemented first measures, and are currently seeing our services slowly recovering. We are still observing the situation.

(29. Jan, 09:22) Disrupted - We are currently investigating increased error rates in our login infrastructure.

[Resolved] Problems importing eInvoice files and using document collector and document exporter

Thu, 08 Jan 2026 23:05:00 +0000

(09. Jan, 08:58) Resolved - The problems in document collector and document exporter have also been fixed.

(09. Jan, 08:45) Resolved - The processing of e-invoices is working again. We are currently working on resolving the issues with the document collector and document exporter.

(09. Jan, 08:12) Disrupted -We have found the cause and are working on a solution to the problem.

(08. Jan, 23:05) Disrupted - Currently, it is not possible to import e-invoices or XML files. Corresponding emails in d.velop inbound mail cannot be processed either. There are also problems when using the document collector and document exporter.

[Resolved] Problems with d.velop documents

Thu, 13 Nov 2025 11:05:00 +0000

(13. Nov, 11:05) Malfunction - We are currently analyzing errors.

(13. Nov, 11:40) Resolved - Problems are solved.

[Resolved] Performance issues d.velop documents

Tue, 28 Oct 2025 11:01:00 +0000

(28. Oct, 11:56) Resolved - Problems are solved. (28. Oct, 11:01) Disrupted - We are currently experiencing performance issues and gateway timeouts.

[Resolved] Problems with d.velop documents

Thu, 02 Oct 2025 07:20:00 +0000

(02. Oct, 07:57) Resolved - Problems are solved.

(02. Oct, 07:20) Malfunction - We are currently analyzing errors.

[Resolved] Problems with d.velop documents

Thu, 25 Sep 2025 12:00:00 +0000

(25. Sep, 15:10) Resolved - Problems are solved.

(25. Sep, 15:04) Resolved - The system is stabilizing, we are continuing to monitor the situation.

(25. Sep, 12:00) Malfunction - We are currently analyzing errors.

[Resolved] d.velop documents Gateway Timeouts

Mon, 22 Sep 2025 07:48:00 +0000

(22. Sep, 08:17) Resolved - The problems have been fixed.

(22. Sep, 07:48) Malfunction - We are currently analyzing errors in the DMS app.

[Resolved] Performance issues d.velop documents

Thu, 18 Sep 2025 09:50:00 +0000

(18. Sep, 13:03) Resolved - Problems are solved. (18. Sep, 11:47) Disrupted - We are still investigating. We see better results in http status codes but still a degraded performance. (18. Sep, 09:50) Disrupted - We are currently experiencing performance issues.

[Resolved] Performance issues d.velop documents

Wed, 17 Sep 2025 13:17:00 +0000

(17. Sep, 17:00) Resolved - Problems are solved. (17. Sep, 13:17) Disrupted - We are currently experiencing performance issues.

[Resolved] ViewApp lädt nicht für d.velop invoices for Microsoft 365 Kunden in der Cloud

Fri, 29 Aug 2025 10:30:00 +0000

(29. Aug, 10:47) Resolved - Der Fehler wurde behoben.

(29. Aug, 10:30) Disrupted - Aktuell kommt es zu Fehlern in der ViewApp, betroffen sind d.velop invoices for Microsoft 365 Kunden.

[Resolved] Performance issues d.velop documents

Wed, 27 Aug 2025 08:40:00 +0000

(28. Aug, 15:00) Resolved - Problems are solved.

(27. Aug, 08:40) Disrupted - We are currently experiencing performance issues.

[Resolved] Eingeschränkte Verfügbarkeit ViewApp

Mon, 11 Aug 2025 07:54:00 +0000

(11. Aug, 07:54) Disrupted - Aktuell kommt es zu Fehlern in der ViewApp. Es kommt vor, dass Dokument nicht dargestellt werden und eine Fehlermeldung angezeigt wird.

(11. Aug, 08:13) Resolved - ViewApp wieder uneingeschränkt verfügbar.

[Resolved] Document management (DmsApp) is not available

Wed, 02 Jul 2025 07:19:00 +0000

(02. Jul, 07:33) Resolved - Problems are solved. We are investigating in finding the root cause for the situation.

(02. Jul, 07:19) Malfunction - The document management services are currently unavailable. We are analyzing the situation.

[Resolved] Problems with d.velop documents

Wed, 18 Jun 2025 13:30:00 +0000

(18. Jun, 14:55) Resolved - Problems are solved.

(18. Jun, 13:30) Disrupted - The cloud deployment of new version of d.velop document service lead to errors. We are currently analyzing this.

[Resolved] View problems

Tue, 15 Apr 2025 08:02:00 +0000

(15. Apr, 08:22) Resolved - Problem solved, view service is online again

(15. Apr, 08:02) Malfunction - Currently there are problems with the view of documents

[Resolved] Gateway Timeouts

Mon, 03 Mar 2025 07:05:00 +0000

(04. Mar, 07:14) Resolved - The issue has been resolved and the service is operating normally.

(04. Mar, 07:03) Malfunction - Due to sudden load peaks Gateway timeouts occur again.

(03. Mar, 10:15) Resolved - The service is operating normally.

(03. Mar, 10:02) Malfunction - Gateway timeouts occur again. The investigation is ongoing.

(03. Mar, 07:14) Resolved - The service is operating normally.

(03. Mar, 07:05) Malfunction - Some customers experience timeouts and error messages in d.velop documents. We are investigating the issue.

[Resolved] Gateway Timeouts

Fri, 07 Feb 2025 02:28:00 +0000

(07. Feb, 05:58) Resolved - The issue has been resolved and the service is operating normally.

(07. Feb, 02:28) Malfunction - Some customers experience failures in d.velop documents. We are investigating the issue.

[Resolved] Gateway Timeouts

Wed, 22 Jan 2025 07:59:00 +0000

(22. Jan, 08:49) Resolved - The issue has been resolved and the service is operating normally.

(22. Jan, 08:34) Malfunction - High runtimes and error messages occur again.

(22. Jan, 08:22) Malfunction - The issue seems to be resolved as the metrics are showing normal values.

(22. Jan, 07:59) Malfunction - d.velop documents is experiencing issues. We are investigating the issue.

[Resolved] Gateway Timeouts

Fri, 17 Jan 2025 10:21:00 +0000

(17. Jan, 10:42) Resolved - The issue has been resolved and the service is operating normally.

(17. Jan, 10:21) Malfunction - d.velop documents is experiencing issues