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Issues with import and preview of documents

13. Apr 2026, 12:10

Import (AWS)

Resolved

(13. Apr, 15:00) Resolved - We have not observed any further problems for more than 30 minutes.

(13. Apr, 14:20) Disrupted - The fix has been deployed to production and we can no longer reproduce the issue. We will continue to monitor the situation to ensure that it has been fully fixed.

(13. Apr, 13:50) Disrupted - The deployment is still ongoing. We expect it to finish within the next 30 minutes.

(13. Apr, 13:10) Disrupted - We have identified the root cause and started rolling out a fix to production.

(13. Apr, 12:38) Disrupted - Latest reports indicate that there are some issues with previewing documents after imports. First tests indicate that a hard-refresh of the browser can help. We are continuing to investigate the situation.

(13. Apr, 12:10) Disrupted - We are investigating a performance degradation with imports and previews.