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Third-Party Storage Provider Incident Affecting Multiple Services

13. Oct 2026, 21:42

Basic Cloud Services (OTC) Identity Management and Login (OTC) Process Engine (OTC) Viewing (OTC) Import (OTC) Search (OTC) AI Services (OTC) Administration (OTC) ERP Integrations (OTC) d.velop sign (OTC) Contracts (OTC) Administration (OTC) Search (OTC) Administration (OTC) Center (OTC) Outlook Integration (OTC) Embedded View (OTC) Search (OTC) d.velop contracts (OTC)

▲ Unresolved!

(13. Oct, 22:11) Disrupted - The rollback initiated by T-Cloud Public is currently in progress. Based on the information provided by the provider, we expect to see the first improvements within the next 1-2 hours as the resilience mechanisms built into our services begin to take effect.

T-Cloud Public is gradually restoring the previous certificate across their infrastructure. We currently expect the rollback to be fully completed by tomorrow morning. Based on the current status, we do not anticipate any further service disruptions after approximately 08:00-09:00 CET.

The impact may vary between d.velop products depending on how they interact with the affected S3-based storage services.

We are continuously monitoring the situation and working closely with T-Cloud Public. The next update will be provided as soon as significant new information becomes available, or by tomorrow morning at the latest.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

(13. Oct, 21:42) Disrupted - We are currently investigating an issue affecting multiple d.velop services that rely on S3-based storage. The impact may vary depending on the affected product and its specific functionality.

The issue has been escalated to T-Cloud Public, who have confirmed that it is related to a recent certificate replacement. T-Cloud Public has initiated a rollback and is gradually restoring the previous certificate.

The estimated time for the complete rollback is approximately 11 hours. Based on the resilience mechanisms implemented across our services, we expect the impact to decrease as the rollback progresses, and affected functionality may recover before the rollback has been fully completed.

We are closely monitoring the situation and working with T-Cloud Public to restore normal operation as quickly as possible.

We sincerely apologize for any inconvenience this issue may cause and appreciate your patience and understanding.