Experiencing disruptions

Search Functionality Issues in d.velop documents →

Viewing (AWS) Import (AWS) Search (AWS)

(26. Oct, 08:38) Disrupted - We identified that several search nodes became overloaded while processing unusually large files. The configured resource limits were insufficient for this workload and have been manually adjusted.

We are already seeing the first search requests being processed successfully again and are continuing to monitor the situation closely. We will provide further updates as we work towards full recovery.

(26. Oct, 08:08) Disrupted - We are currently experiencing…

Amazon Web Services

Note: This section contains status for our Amazon Web Services-based offering. Status for our Open Telekom Cloud-based offering can be found below.

Basic Services
Basic Cloud Services   (?) Basic cloud services for the d.velop cloud platform Operational
Identity Management and Login   (?) Cloud login, including identity management and single sign-on Operational
Process Engine   (?) Process engine for the d.velop cloud platform Operational
d.velop documents   (?) d.velop documents
Viewing   (?) Viewing of documents (PDF, TIFF, etc.) Disrupted
Import   (?) Upload, scanning and import of documents Disrupted
Search   (?) Searching for documents. Disrupted
AI Services   (?) AI services for documents (d.velop pilot) Operational
Administration   (?) Administration of d.velop documents structures Operational
ERP Integrations   (?) Connectors to third party ERP systems Operational
d.velop invoices   (?) d.velop invoices
Invoice Workflow   (?) Invoice workflow for approvals etc. Operational
Invoice Recognition   (?) Invoice recognition Operational
ERP Integrations   (?) Connectors to third party ERP systems Operational
d.velop contracts   (?) d.velop contracts
d.velop contracts   (?) Contract management Operational

Open Telekom Cloud

Note: This section contains status for our Open Telekom Cloud-based offering. Status for our Amazon Web Services-based offering can be found above.

Basic Services
Basic Cloud Services   (?) Basic cloud services for the d.velop cloud platform Operational
Identity Management and Login   (?) Cloud login, including identity management and single sign-on Operational
Process Engine   (?) Process engine for the d.velop cloud platform Operational
d.velop documents   (?) d.velop documents
Viewing   (?) Viewing of documents (PDF, TIFF, etc.) Operational
Import   (?) Upload, scanning and import of documents Operational
Search   (?) Searching for documents. Operational
AI Services   (?) AI services for documents (d.velop pilot) Operational
Administration   (?) Administration of d.velop documents structures Operational
ERP Integrations   (?) Connectors to third party ERP systems Operational
d.velop sign   (?) d.velop sign
d.velop sign   (?) Document signing Operational
d.velop contracts for M365   (?) d.velop contracts for M365
Contracts   (?) d.velop contracts for Microsoft 365 Operational
Administration   (?) Administration of d.velop contracts for Microsoft 365 Operational
Search   (?) d.velop contracts for Microsoft 365 Operational
d.velop documents for M365   (?) d.velop documents for M365
Administration   (?) Administration of d.velop documents for Microsoft 365 Operational
Center   (?) d.velop documents for Microsoft 365 Operational
Outlook Integration   (?) d.velop documents for Microsoft 365 Operational
Embedded View   (?) d.velop documents for Microsoft 365 Operational
Search   (?) d.velop documents for Microsoft 365 Operational
d.velop contracts   (?) d.velop contracts
d.velop contracts   (?) Contract management Operational
Note

Please note that it may take a few minutes before new incidents are published. Therefore, if an incidect is not resolved or published within a few minutes you can use the following link to report it to us.

Report an incident

If you need general support with your d.velop cloud, please a contact our support team.

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Incident history (last 30 days)

Search Functionality Issues in d.velop documents

▲ Unresolved! 24. Oct 2026, 11:51

Critical Infrastructure Incident Affecting d.velop Services

Resolved
23. Oct 2026, 13:00

Login issues on AWS when signing via OpenID Gateway

Resolved
21. Oct 2026, 13:24

LDconnect für DATEV Unternehmen Online unavailable

Resolved
19. Oct 2026, 20:50

Increased error rates when accessing documents

Resolved
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